✅ Acknowledge or react to all customer inquiries within 1-3 minutes ✅ Follow format when replying to CS Quote & Reply:...

"Undercredit" refers to a situation where the amount credited is less than the amount received. First Scenario  for Remaining Amounts...

When recording transactions, it's crucial to follow bank records. Our files serve as a direct reflection of our bank statements, so all...

We may create more files if we have lots of banks to avoid delay in our google sheets when many members uses it at one time. Step 1. ...

Scenario 1: Withdrawal Request Status - Failed A withdrawal (WD) request is currently in PG processing within our back office (B.O.), but...

This SOP is primarily under the responsibility of ATL, but it's beneficial for all staff to be aware of the procedures related to...

Please follow this guide to ensure proper procedures are followed when disapproving withdrawal requests. Remark used: 1. incorrect bank...

It is quite rare to receive inquiries from this GC, but we must remain attentive nonetheless. Common queries typically involve following...

For both deposits and withdrawals processed through BJ PG, the only difference is that when inquiries are made, sales team will only...

Important Note on Late Processed Withdrawal Remarks Please be reminded that when approving Manual Withdrawals and PG Withdrawals that are...