Purpose: To outline the procedure for handling requests from players who mistakenly transfer funds to our PG or Local Bank account....

Guidelines for Handling Null Withdrawals by Aven Lee Issues with Null Withdrawals Follow the original SOP , disapproved the Null wd...

Please ensure you join the aurora-bj88-tech-team on Slack for any issues related to Melon B.O. (Back Office), usually when we encounter a...

Deposit and Withdrawal Procedures for Locked Accounts Deposit Requests: If a player requests a deposit and you notice that their account...

If you are handling manual withdrawal, it is important that the Risk Payment GC is open to be able to check withdrawal request that needs...

If HTPAY Responds: Original Order: XXXXXXX Issue: Wrong amount Original Order Amount: 500,000 Amount Actually Received: 300,000 Should we...

As of today, the minimum deposit amount a player can request is 100,000 VND.  If a player requests an amount below this threshold, we...

The GY Shift is responsible for exporting the BJ88 PG files that need to be sent daily to BJ88 PG Export Files GC Total PG: 14 Please...

A. Melon Back- Office (B.O.) System B. Google Internal Sheets The Back Office System is the central hub where the payment operations team...

If you suspect that a player is using multiple accounts, you may proceed to suspend the accounts , and verify the player's account with...