SOP for Lelipay - Withdrawal Errors
- Shane Kim
- Jan 14
- 1 min read
Updated: Feb 6
Scenario 1: Withdrawal Request Status - Failed
A withdrawal (WD) request is currently in PG processing within our back office (B.O.), but the status has already been marked as failed in the PG system.
Action: Initiate a callback for the withdrawal transaction to Lelipay. They will automatically disapprove the request.
Scenario 2: Withdrawal Request Status - Not Successfully Submitted
A withdrawal (WD) request is in PG processing within our B.O., but Lelipay has indicated that the order was not successfully submitted. This may indicate an error on our end.
Action: Send the transaction ID to the ATL team for further investigation.
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