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Monitoring 101 (for ATLs)
Monitoring Pending Deposits/Withdrawals in BO -A deposit count exceeding 500-700 is generally considered high. -If a high number of...
Shane Kim
5 days ago2 min read
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Steps for Verifying Added Back to Merchant Balance WD Transactions Prior to Resubmission (Payment Gateway Backend)
LELIPAY (WD Added to MC) - Cash withdrawal inquiry > Filter Start and End date/time > Enter Order number from BO > Currency: 704 VND >...
Shane Kim
6 days ago2 min read
4 views
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Steps for Verifying Added Back to Merchant Balance DP Transactions Prior to Resubmission (Payment Gateway Backend)
IUPAY (DP Added to MC) - Financial Management > Filter Start and end date > Search > Download search result > Â IUPAY (DP Added to MC) -...
Shane Kim
Apr 52 min read
8 views
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Steps for Verifying Successful Deposit Transactions Prior to Resubmission (Payment Gateway Backend)
VIPPAY and ASIAPAY Â - (Merchant management > enter transaction code > filter date in order time> search > result: Â call back successful...
Shane Kim
Apr 42 min read
50 views
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SOP for PG Deposits Below the Minimum Requirement/Small Amounts/Partial Amounts to Different PG Banks
Scenario 1: Player deposited small amounts to different PGs to complete the minimum deposit requirement. Example: Minimum deposit...
Shane Kim
Mar 152 min read
256 views
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PG Balance Checking (Guidelines)
every hour we need to report the PG Balance. We may use DAILY TASK REPORT 2024 file for reporting FAFAPAY - Balance on the upper right...
Shane Kim
Mar 131 min read
167 views
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SOP for Safeguarding LB Deposits with Sensitive Content
Please be informed of the player's transfer content that violates the bank's legal policy. (e.g., "nap gaem,", "nap game", "bj88",...
Shane Kim
Feb 271 min read
87 views
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Back Office Settings (for ATLs-in progress)
Once logged in, an ATL will have access on the following B.O. setting. Let's start with the Company Bank On this page you can create a...
Shane Kim
Feb 275 min read
13 views
0 comments

SOP for Handling Customer Service Inquiries
✅ Acknowledge or react to all customer inquiries within 1-3 minutes ✅ Follow format when replying to CS Quote & Reply:...
Shane Kim
Feb 191 min read
102 views
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SOP for Undercredit both LB and PG
"Undercredit" refers to a situation where the amount credited is less than the amount received. First Scenario  for Remaining Amounts...
Shane Kim
Feb 101 min read
220 views
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