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Shane Kim
Dec 10, 20241 min read
SOP for Null/System Error Withdrawals
This SOP is primarily under the responsibility of ATL, but it's beneficial for all staff to be aware of the procedures related to...
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Shane Kim
Dec 4, 20241 min read
SOP for Disapproving Withdrawals
Please follow this guide to ensure proper procedures are followed when disapproving withdrawal requests. Common Name Discrepancies...
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Shane Kim
Dec 3, 20241 min read
SOP for USD CS + Payment
It is quite rare to receive inquiries from this GC, but we must remain attentive nonetheless. Common queries typically involve following...
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Shane Kim
Dec 3, 20241 min read
SOP for Messi Team Leader & Payment
For both deposits and withdrawals processed through BJ PG, the only difference is that when inquiries are made, sales team will only...
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Shane Kim
Dec 3, 20241 min read
SOP for Approving Late Processed Withdrawals
Important Note on Late Processed Withdrawal Remarks Please be reminded that when approving Manual Withdrawals and PG Withdrawals that are...
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Shane Kim
Dec 2, 20241 min read
SOP when checking Lelipay Manual Recharge/Added Back to MC
Verifying Fund Added to Merchant Balance Important Note: The fee will be deducted, so the amount you see may not reflect the exact...
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Shane Kim
Dec 2, 20241 min read
Payment Gateways (P.G.) Daily Limit Guidelines
ASIAPAY/VIPPAY FAFAPAY IPAY/HTPAY JOKPAY DAYANGPAY LELIPAY (OLD & NEW) OPEN THE FILE & SUM UP THE AMOUNT IN COLUMN E MTPAY
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Shane Kim
Dec 2, 20241 min read
Player Mistakenly Sent Funds to PG or LB Account/Force Serve Wagering
Purpose: To outline the procedure for handling requests from players who mistakenly transfer funds to our PG or Local Bank account....
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Shane Kim
Dec 2, 20241 min read
SOP for Null/System Error Withdrawal (for ATLs)
A null withdrawal happens when a withdrawal sent to PG for processing encountered a system error and, has been stucked to manual...
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Shane Kim
Dec 2, 20241 min read
PG Withdrawal Error
Please ensure you join the aurora-bj88-tech-team on Slack for any issues related to Melon B.O. (Back Office), usually when we encounter a...
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