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SOP for Payment Gateway & Staff Errors (for Any Amount)
Note: Applicable to all players (Affiliate, Direct etc.) 1 . If you encounter any payment errors where the player don't have enough balance for deduction, notify the Risk Team immediately to place a hold on all future withdrawals for a maximum of 2 hours and, closely monitor the player's account for any potential deductions within the two-hour timeframe. Once the player has a balance within the two hour time frame, please consult with Team Leader (TL) first before proceeding
Shane Kim
Dec 29, 20252 min read
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ππ«π¨π‘π’ππ’ππ’π¨π§ π¨π πππ¬π¬ ππ’ππ‘ππ«ππ°ππ₯π¬
ππππ: π/ππ/ππππ ππ¨π₯π’ππ² ππ©ππππ: ππ«π¨π‘π’ππ’ππ’π¨π§ π¨π πππ¬π¬ ππ’ππ‘ππ«ππ°ππ₯π¬ ππππ« ππππ¦,...
Shane Kim
Jul 29, 20251 min read
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SOP for E2 BDT
PG/Wallet Availability - please monitor for unplanned maintenance SmartSolution 24/7 available (Bkash, Nagad, Upay) 2 AM to 8 AM (GMT+8)- daily (Rocket DP -daily maintenance) ** Rocket WD - not supported Min. DP Amount - 200 BDT/Min. WD Amount - 500 BDT Autopay 24/7 available (Bkash, Nagad) Min. DP Amount - 200 BDT/Min. WD Amount - 500 BDT HTPAY Cypto 24/7 available Min. DP Amount - 1,000 BDT/Min. WD Amount - Not Available Under Min. DP Amount/Split Amount Autopay usually
Shane Kim
Jul 28, 20256 min read
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SOP for E2 PKR
PG/Wallet Availability - please monitor for unplanned maintenance Simpaisa "SPS" 24/7 available (Easypaisa "EP"), Jazzcash "JC") Min. DP Amount 300 PKR; Min. WD Amount 500 PKR Marspay 24/7 available (Easypaisa "EP") Min. DP Amount 300 PKR; Min. WD Amount 500 PKR PayVipPay (Easypaisa "EP", Easypaisa Til, Jazzcash, Jazzcash Til, Nayapay, Upaisa Min. DP Amount 300 PKR; Min. WD (not yet supported) Starpago Jazzcash "JC" Min. DP Amount 300 PKR; Min. WD (not yet supported) starpag
Shane Kim
Jul 28, 20256 min read
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SOP for BJ88 BRL
BetcatPay - PIX (Melon BO Account Name) Balance Checking Overview > Total Balance Checking Deposit Transaction Status and, its details...
Shane Kim
Jul 22, 20254 min read
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SOP for BJ88 CAD
Access the CAD Masterfile to find the login details and corresponding link. BLUSKY REPORTING A system used to extract the Gigadat Deposit...
Shane Kim
Jun 24, 20252 min read
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Standard Operating Procedure (SOP) for Bank Complaints
Purpose To provide a clear process for handling bank complaints related to refund requests. Procedure 1. Receive Complaint β’ If the...
Shane Kim
May 21, 20251 min read
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SOP for JW7 BDT|PKR|LKR|CAD
E-wallet Deposit setting Min DP : 100 (BDT Amount) Max DP : 25,000 (BDT Amount) Open 24/7 for Bkash,Upay & Nagad Open 8:00 - 2:00AM ph...
Shane Kim
May 16, 20252 min read
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SOP for THB, PHP and, NPR
THBβ’PHP B.O. Amount = Real Amount (Receipt) example: THB B.O. Amount : 100.00= ΰΈΏ 100.00 (Receipt) PHP B.O. Amount :...
Shane Kim
Apr 29, 20251 min read
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SOP for BJ88 KRW
How to Avoid Bank Lockouts 1. Monitor Bank's Balances Regularly check all bank's balances NH1 " Deposit Bank " - if already 10M KRW...
Shane Kim
Apr 27, 20253 min read
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