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SOP for Payment Gateway & Staff Errors (for Any Amount)
Note: Applicable to all players (Affiliate, Direct etc.) 1 . If you encounter any payment errors where the player don't have enough balance for deduction, notify the Risk Team immediately to place a hold on all future withdrawals for a maximum of 2 hours and, closely monitor the player's account for any potential deductions within the two-hour timeframe. Once the player has a balance within the two hour time frame, please consult with Team Leader (TL) first before proceeding
Shane Kim
Dec 29, 20252 min read
𝐏𝐫𝐨𝐡𝐢𝐛𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐌𝐚𝐬𝐬 𝐖𝐢𝐭𝐡𝐝𝐫𝐚𝐰𝐚𝐥𝐬
𝐃𝐚𝐭𝐞: 𝟕/𝟐𝟗/𝟐𝟎𝟐𝟓 𝐏𝐨𝐥𝐢𝐜𝐲 𝐔𝐩𝐝𝐚𝐭𝐞: 𝐏𝐫𝐨𝐡𝐢𝐛𝐢𝐭𝐢𝐨𝐧 𝐨𝐟 𝐌𝐚𝐬𝐬 𝐖𝐢𝐭𝐡𝐝𝐫𝐚𝐰𝐚𝐥𝐬 𝐃𝐞𝐚𝐫 𝐓𝐞𝐚𝐦,...
Shane Kim
Jul 29, 20251 min read
SOP for E2 BDT
PG/Wallet Availability - please monitor for unplanned maintenance SmartSolution 24/7 available (Bkash, Nagad, Upay) 2 AM to 8 AM (GMT+8)- daily (Rocket DP -daily maintenance) ** Rocket WD - not supported Min. DP Amount - 200 BDT/Min. WD Amount - 500 BDT Autopay 24/7 available (Bkash, Nagad) Min. DP Amount - 200 BDT/Min. WD Amount - 500 BDT HTPAY Cypto 24/7 available Min. DP Amount - 1,000 BDT/Min. WD Amount - Not Available Under Min. DP Amount/Split Amount Autopay usually
Shane Kim
Jul 28, 20256 min read


SOP for E2 PKR
PG/Wallet Availability - please monitor for unplanned maintenance Simpaisa "SPS" 24/7 available (Easypaisa "EP"), Jazzcash "JC") Min. DP Amount 300 PKR; Min. WD Amount 500 PKR Marspay 24/7 available (Easypaisa "EP") Min. DP Amount 300 PKR; Min. WD Amount 500 PKR PayVipPay (Easypaisa "EP", Easypaisa Til, Jazzcash, Jazzcash Til, Nayapay, Upaisa Min. DP Amount 300 PKR; Min. WD (not yet supported) Starpago Jazzcash "JC" Min. DP Amount 300 PKR; Min. WD (not yet supported) starpag
Shane Kim
Jul 28, 20256 min read


SOP for BJ88 BRL
BetcatPay - PIX (Melon BO Account Name) Balance Checking Overview > Total Balance Checking Deposit Transaction Status and, its details...
Shane Kim
Jul 22, 20254 min read
SOP for BJ88 CAD
Access the CAD Masterfile to find the login details and corresponding link. BLUSKY REPORTING A system used to extract the Gigadat Deposit...
Shane Kim
Jun 24, 20252 min read


Standard Operating Procedure (SOP) for Bank Complaints
Purpose To provide a clear process for handling bank complaints related to refund requests. Procedure 1. Receive Complaint • If the...
Shane Kim
May 21, 20251 min read
SOP for JW7 BDT|PKR|LKR|CAD
E-wallet Deposit setting Min DP : 100 (BDT Amount) Max DP : 25,000 (BDT Amount) Open 24/7 for Bkash,Upay & Nagad Open 8:00 - 2:00AM ph...
Shane Kim
May 16, 20252 min read


SOP for THB, PHP and, NPR
THB•PHP B.O. Amount = Real Amount (Receipt) example: THB B.O. Amount : 100.00= ฿ 100.00 (Receipt) PHP B.O. Amount :...
Shane Kim
Apr 29, 20251 min read
SOP for BJ88 KRW
How to Avoid Bank Lockouts 1. Monitor Bank's Balances Regularly check all bank's balances NH1 " Deposit Bank " - if already 10M KRW...
Shane Kim
Apr 27, 20253 min read


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