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SOP for Resubmitting/Creating Payment Gateways Deposit Request
Familiarize yourself with the various terms used by Payment Gateways to indicate that a deposit has been successfully received on their...
Shane Kim
Sep 20, 20244 min read
81 views
0 comments
SOP for Resubmitting/Creating Local Bank Deposit Request
If a deposit request passes verification but is disapproved in our Back-Office System, you can either resubmit the request or create a...
Shane Kim
Sep 20, 20242 min read
29 views
0 comments
AHT Metrics Calculation: Payment Gateways & Local Bank
Please be remind to prioritize "FIRST IN, FIRST OUT" (FIFO) method in WD by using the correct time range filters. Let's work together to...
Shane Kim
Sep 20, 20241 min read
25 views
0 comments
SOP for Handling Third Party Deposit for Local Banks
A third-party deposit refers to a deposit made by one individual on behalf of another. How do we identify a third-party deposit request?...
Shane Kim
Sep 20, 20242 min read
32 views
0 comments
SOP for Overpayment/Doublepayment
Overpayment or double payment refers to situations where a payment made exceeds the amount due. Definition: An overpayment occurs when a...
Shane Kim
Sep 13, 20243 min read
28 views
0 comments
SOP for handling Withdrawals via Payment Gateways
Important Note: If you are responsible for handling withdrawals, ensure that the Risk + Payment GC is open. This will allow you to...
Shane Kim
Sep 12, 20242 min read
19 views
0 comments


SOP for Handling Withdrawal Invoices and Refund Checking
Using any of our Official PMT Telegram Account , open the  WD INVOICE and REFUND checking GC. This GC has been established to...
Shane Kim
Sep 12, 20245 min read
74 views
0 comments

SOP for BJ Payment Gateway (PG) + CS Inquiries
Using any of our [ Official Telegram Payments Accounts ] open the Telegram GC: BJ88 VND CS + Payment - PG Checking Our job is to act as...
Shane Kim
Sep 12, 20247 min read
64 views
0 comments

SOP for Handling BJ Local Bank (LB) + CS Inquiries
Using any of our Official Telegram Payments Accounts open the Telegram GC: Â VND CS + Payment - Local Bank Checking To be able to handle...
Shane Kim
Sep 12, 20243 min read
20 views
0 comments

SOP for Handling Local Bank Deposit
To effectively manage Local Bank Deposits, a staff must be familiar with our 1. Google Internal Record Sheet (GIRS) 2. Navigation of...
Shane Kim
Sep 12, 20245 min read
66 views
0 comments


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