SOP for Undercredit both LB and PG

"Undercredit" refers to a situation where the amount credited is less than the amount received.

• First Scenario  for Remaining Amounts less than 100,000 VND:

  If an undercredit occurs and the remaining amount is under 100,000 VND advise your ATL to configure the minimum deposit amount to be able to create an order for that small amount. (for PG make sure that the fund has been added back to MC)

  
  

• Second Scenario for Remaining Amounts Over 100,000 VND:

  1. If the amount has already been added back to the Merchant Balance (MC):

     • Example 1:

       • Received Amount: 300,000 VND

       • Credited Amount: 200,000 VND

       • Remaining Amount: 100,000 VND and, has been added back to MC. You must create an order due to turnover.
         

  2. If the amount has not yet been added back to Merchant Balance:

     • Advise the player to create an order for the uncredited funds and submit it to PG for approval.