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Shane Kim
Dec 2, 20241 min read
Player's Account Status is Locked (Local Bank & PG)
Deposit and Withdrawal Procedures for Locked Accounts Deposit Requests: If a player requests a deposit and you notice that their account...
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Shane Kim
Nov 15, 20241 min read
SOP for Risk & Payment
If you are handling manual withdrawal, it is important that the Risk Payment GC is open to be able to check withdrawal request that needs...
31 views0 comments
Shane Kim
Nov 15, 20241 min read
SOP for BJ PG: HTPAY/IPAY
If HTPAY Responds: Original Order: XXXXXXX Issue: Wrong amount Original Order Amount: 500,000 Amount Actually Received: 300,000 Should we...
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Shane Kim
Nov 14, 20241 min read
SOP for Handling Local Bank Deposit Requests Below the Minimum Requirement
As of today, the minimum deposit amount a player can request is 100k VND. Please note that the lowest amount player can deposit in our...
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Shane Kim
Nov 9, 20241 min read
Payment Gateways (P.G.) Export Guidelines
This is a reminder that BJ88 Mid Shift is responsible for exporting the BJ88 PG files that need to be sent daily to the BJ88 PG Export...
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Shane Kim
Oct 27, 20242 min read
BJ88 Payments Tools
A. Melon Back- Office (B.O.) System B. Google Internal Sheets The Back Office System is the central hub where the payment operations team...
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Shane Kim
Oct 17, 20241 min read
SOP for Suspected Players with Multiple Accounts
If you suspect that a player is using multiple accounts, you may proceed to suspend the accounts , and verify the player's account with...
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Shane Kim
Oct 7, 20241 min read
SOP for Suspension of Player's Account
There are several reasons why a player's account may be suspended. This could be due to errors such as double/overcredit or...
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Shane Kim
Oct 6, 20241 min read
Official PMT Telegram Account
Please refrain from using your personal account for communication with third parties or other departments. For all communications, kindly...
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