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SOP for IDR LB & PG
IDR B.O. Amount Example: 50,000 receipt = 50.00 IDR BO (Correct) 50.00 receipt = 50.00 IDR BO (Wrong) Minimum deposit amount: (Real...
Shane Kim
Apr 21, 20253 min read


PG Report Balance Checking (Guidelines)- for ATLs
ASIAPAY or VIPPAY - Deposit Amount/Fee/Count ASIAPAY and VIPPAY - Withdrawal Amount/Fee/Count ( Note: Add fee count and total fixed...
Shane Kim
Apr 20, 20252 min read


Monitoring 101(VND)
Monitoring Pending Deposits/Withdrawals in BO -A deposit count exceeding 500 (can change) is generally considered high. -If a high number of pending deposits is encountered, check with PG to identify the cause, such as potential bank maintenance or issues with the transaction channel. -Adjust the priority level as necessary. Monitoring PG Processing (7 mins) /Manual Processing Withdrawals -Some withdrawals may experience delays or get stuck for various reasons. -Ensure consis
Shane Kim
Apr 7, 20252 min read
(PG Backend) Verification Steps for Withdrawal Added Back to Merchant Balance
LELIPAY (WD Added to MC) - Cash withdrawal inquiry > Filter Start and End date/time > Enter Order number from BO > Currency: 704 VND >...
Shane Kim
Apr 6, 20252 min read


(PG Backend) Verification Steps for Deposit Added Back to Merchant Balance Prior to Resubmission
IUPAY (DP Added to MC) - Financial Management > Filter Start and end date > Search > Download search result > IUPAY (DP Added to MC) -...
Shane Kim
Apr 5, 20252 min read


(PG Backend) Verification Steps for Successful Deposit Transactions Prior to Resubmission
VIPPAY and ASIAPAY - (Merchant management > enter transaction code > filter date in order time> search > result: call back successful...
Shane Kim
Apr 4, 20252 min read


SOP for PG Deposits Below the Minimum Requirement/Small Amounts/Partial Amounts to Different PG Banks
Scenario 1: Player deposited small amounts to different PGs to complete the minimum deposit requirement. Example: Minimum deposit...
Shane Kim
Mar 15, 20252 min read
BJ88 VND PG Balance (Guidelines)
every hour we need to report the PG Balance. We may use DAILY TASK REPORT 2024 file for reporting FAFAPAY - Balance on the upper right...
Shane Kim
Mar 13, 20251 min read


SOP for Safeguarding LB & PG Deposits with Sensitive Content
Please be informed of the player's transfer content that violates the bank's legal policy. (e.g., "nap gaem,", "nap game", "bj88",...
Shane Kim
Feb 27, 20251 min read


Back Office Settings (for ATLs-in progress)
Once logged in, an ATL will have access on the following B.O. setting. Let's start with the Company Bank On this page you can create a...
Shane Kim
Feb 27, 20255 min read


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