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PG Report Balance Checking (Guidelines)- for ATLs
ASIAPAY or VIPPAY - Deposit Amount/Fee/Count ASIAPAY and VIPPAY - Withdrawal Amount/Fee/Count ( Note: Add fee count and total fixed...
Shane Kim
Apr 202 min read
Monitoring 101(VND)
Monitoring Pending Deposits/Withdrawals in BO -A deposit count exceeding 500 (can change) is generally considered high. -If a high number of pending deposits is encountered, check with PG to identify the cause, such as potential bank maintenance or issues with the transaction channel. -Adjust the priority level as necessary. Monitoring PG Processing (7 mins) /Manual Processing Withdrawals -Some withdrawals may experience delays or get stuck for various reasons. -Ensure consis
Shane Kim
Apr 72 min read


(PG Backend) Verification Steps for Successful Deposit Transactions Prior to Resubmission
VIPPAY and ASIAPAY - (Merchant management > enter transaction code > filter date in order time> search > result: call back successful...
Shane Kim
Apr 42 min read
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