BJ88 offers a secure and user-friendly experience, accessible from anywhere in the world. The unique BJ88 entertainment site features a...

Familiarize yourself with the various terms used by Payment Gateways to indicate that a deposit has been successfully received on their...

If a deposit request passes verification but is disapproved in our Back-Office System, you can either resubmit the request or create a...

Please be remind to prioritize "FIRST IN, FIRST OUT" (FIFO) method in WD by using the correct time range filters. Let's work together to maintain high-quality service and accurate metrics. You can filter VERIFIED TIME by clicking the arrow up (see photo attached). Our target for the average handle time (AHT) of payment gateway withdrawals. The new target is 1 minute. Please note: AHT is calculated by dividing the total handle time by the number of transactions. FOR LOCAL BAN

A third-party deposit refers to a deposit made by one individual on behalf of another. How do we identify a third-party deposit request?...

Overpayment - when more money is paid to someone than they are rightfully owed for a product, service, or benefit. ( expand for example ) e.g. If an invoice is for 150,000 vnd and the payer sends 200,000 vnd, the extra 50,000 vnd is considered an overpayment. Double payment - happens when the same amount is paid twice for the same invoice, either by mistake or due to an error in processing.( expand for example ) e.g. If a player receives two payments of 100,000 vnd for the s

Important Note : If you are responsible for handling withdrawals, ensure that the Risk + Payment GC is open. This will allow you to review withdrawal requests that need to be manually processed or directed to a specific payment gateway for completion. Moreover please take note of the Average Handling Time and, SOP for Approving Late Processed Withdrawals . Back-Office Withdrawal Setup Tab 1 : Verified Withdrawals Important:  Created Time Range must be filtered from the the

Using any of our Official PMT Telegram Account , open the  WD INVOICE and REFUND checking GC. This GC has been established to...

Using any of our [ Official Telegram Payments Accounts ] open the Telegram GC: BJ88 VND CS + Payment - PG Checking Our job is to act as a messenger between our BJ88 Customer Service Department and Payment Gateways (PGs). In laymans term, Player will contact our CS to follow up their deposit and, we will be the one to to message the Payment Gateways. We are also responsible for Manual Resubmission of PG Deposits as needed. A Payment Gateway (PG) Deposit Query is composed of a

Using any of our Official Telegram Payments Accounts open the Telegram GC:  VND CS + Payment - Local Bank Checking To be able to handle...