Important Note:If you are responsible for handling withdrawals, ensure that the Risk + Payment GC is open. This will allow you to review withdrawal requests that need to be manually processed or directed to a specific payment gateway for completion. Moreover please take note of the Average Handling Time and, SOP for Approving Late Processed Withdrawals.
Back-Office Withdrawal Setup
Tab 1: Verified Withdrawals
Important: Created Time Range must be filtered from the the first day of the month to the current day. This will help us to ensure that we don't miss any withdrawals that were made earlier but, were only risk-verified currenlty. Please follow first-in-first-out (FIFO) processing by using the correct time range filters. Once you click "Search," all verified withdrawals ready for manual processing will be displayed, as shown in the photo below. Do not select VND in currency type either ALL especially for payout using USDT TRC20 this is also our task to process thru IPAY only. Please note the following payment gateways (PGs) that do not incur a withdrawal (WD) fee:
FAFA
MTPAY
IPAY
HIPAY
JOKPAY
SPAY (may experience slight delays)
DAYANGPAY LELIPAY (NEW)
OK2PAY
For processing requests of 100M, we prioritize using our local WD bank with high daily limit, to avoid incurring high withdrawal fees. Whenever possible, request 100M top-ups from VIPPAY and, ASIAPAY. Ensure that funds are used immediately to prevent bank closure.
It's worth noting that even with no fees, we still prioritize using VIPPAY and ASIAPAY due to their higher exchange rates compared to FAFA and MTPAY. VIPPAY and ASIAPAY: used for 2M above
FAFAPAY and MTPAY: used for 2M below
Payment Gateways that requires confirmation when processing huge amount: 1. DAYANGPAY 50M & above - follow the fomat bellow when confirming PG WD Transaction ID - confirmed WD. Thanks! Note: No need to wait for them to ask you to confirm.
2. VIPPAY 40M & above As soon as you send the WD to VIPPAY, they will received the wd request. Click [Xac nhan] to confirm.
3. ASIAPAY 50M & above PG WD Transaction ID - confirmed WD. Thanks!
4. LELIPAY (NEW) 50M & above PG WD Transaction ID - confirmed WD. Thanks!
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