Using any of our [Official Telegram Payments Accounts] open the Telegram GC: BJ88 VND CS + Payment - PG Checking
Our job is to act as a messenger between our BJ88 Customer Service Department and Payment Gateways (PGs). In laymans term, Player will contact our CS to follow up their deposit and, we will be the one to to message the Payment Gateways. We are also responsible for Manual Resubmission of PG Deposits as needed.
A Payment Gateway (PG) Deposit Query is composed of an Official Receipt (O.R) photo, username of the player, B. O Transaction ID and the [Account name of the Payment Gateway] used for deposit.
See the photo below, for example
It's important to acknowlegde all queries by reacting to it so, you don't get lost when the volume of queries gets high and to let the Customer Service Representative knows that you are already checking the query. Step 1. The first step into handling a Payment Gateway Deposit Query is to determine to which Payment Gateway the player deposited. Let's have an example,
We can easily determine the payment gateway used for deposit since the Customer Service Support provides it from the query. In this example, the deposit is requested in SPAY. But, we cannot heavily rely on this since, sometimes the Customer Service makes mistakes in attaching the account name of the payment gateway used for deposit. A best practice is to to check the official receipt and familiarize yourself with the available [Payment Gateways Accounts]. link to file] Step 2. Once you have determined which Payment Gateway the player deposited, forward the PG transaction ID and the O.R to the Official Payment Gateways GC that is used. Please be aware of the difference between a B.O Transaction ID and a PG Transaction ID. A B.O Transaction ID - has the first letter "D" for deposit and, "W" for witdrawal, followed by as set of numerical number wherein a PG Transaction ID does not have. For Example,
Note: For security reasons, we are prohibited from sharing the player's username with any payment gateways or third parties. Step 3. Wait for the PG to reply. In this step it is important to [Familiarized yourself with the different terminologies used by Payment Gateways] to be able to know what is the next step. Different Terminologies Used by Payment Gateways A. The order is successful!/Filled/Sucess/Called back B. No fund received.
C. The account does not belong to us!/Not ours/Not our account D. The order has been processed successfully on other site/platforms! E. Received money, order code does not exist! Please create a new order number F. Modified Amount, Added to Merchant Balance G. SPAY replied: "This order has the wrong denomination! The amount received is XXX,XXX vnd. Please add points manually!" H. PG Asks: Should we modify the original order and return the amount, or should we add the amount directly to your merchant balance? I. Multiply 100K but mistakenly add 200K Can I get a deduction? Learn more: SOP for handling Asiapay & Vippay Scratchcards Deposit SOP for handling LELIPAY SOP for handling DAYANGPAY SOP for PG Deposit Received via Multiple Payment Gateways SOP for handling H2PAY SOP for handling HTPAY/IPAY
A. PG replied: "The order is successful!/Filled/Sucess/Called back"
In this example, they replied success along with the transaction ID we provided.
Step 4. Check the status of the transaction ID in our B.O,
A. If the status is approved.
B. If the status is disapproved.
C. If the status is pending.
A. If the status is approved, like in the example above, just quote and reply to the deposit query in BJ-PG and CS Inquiries by following the format: username - B.O transaction ID - Approved/Done For example,
B. If the status is disapproved, we must resubmit the order. Learn about resubmitting a payment gateway deposit. C. If the status is pending, ask the payment gatweays to check again for they might have overlooked the query. For example,
B. PG replied: No fund received./no received money Step 1. Determine what Payment Gateway the player used to deposit
Then, we must reply with the username - ID provided by CS - no fund received For example,
C. PG Replied: "The account does not belong to us!/Not ours/Not our account"
Then, we must reply with the username - ID provided by CS - No Payment Gateway claimed this account.
Note: We can only reply like if we have verified that no PG claimed the account.
D. PG Replied: "The order has been processed successfully on other site/platforms!" Then, we must reply with the username - ID provided by CS - The order has been processed successfully on other site/platforms!
E. PG Replied: "Received money, order/tracing code does not exist! Please create a new order number" It could mean the request has already expired. Request CS to advise player to create a new order, and follow up with the PG for approval. Example.
F. PG Replied: "Modified Amount, Added to Merchant Balance"
It means that the player requested an incorrect amount, resulting in the funds being returned to our merchant account. To rectify this, we need to manually resubmit the corresponding order with the correct amount.
The player deposited 700,000 VND but requested 800,000 VND.
When resubmitting, please ensure to include the corresponfing ID and the serial number/reference number associated with the added merchant balance.
G. SPAY replied: "This order has the wrong denomination! The amount received is XXX,XXX vnd. Please add points manually!"
This indicates that the player has requested an incorrect amount leading to the disapproval of request and the funds have already been returned to our merchant balance. As a result, we need to manually resubmit the corresponding ID. Please do not use the CHECK ORDER option, as this incorrect amount will reflect on our system.
H. PG Asks: Should we modify the original order and return the amount, or should we add the amount directly to your merchant balance? Please confirm. Thank you!
You will mostly encounter this question in HTPAY.
For example,
The answer to this question would be: Please modify the original order.
This means to call back the original amount.
After PG modified the original number resubmit the corresponding ID with the correct amount.
I. PG Replied: Hi team , Multiply 100K but mistakenly add 200K. Can I get a deduction?
This indicates that the player has been overcredited. If the overcredit occurs on the same day, please promptly follow the SOP for Overcredit.
Opening a Payment Gateway Channel to a Certain Player
We must be aware that a player has differrent type of level and different type of level deposited from different payment gateway.
You may receive a request to open a payment gateway to a certain player for Gateway
For example,
For this kind of query, forward this to you ATL, to open the Payment Gateway Channel for the player. Please be reminded that ATL can only open Payment Gateway Channel for five minutes. It is also important to familiarize yourself with the Payment Gateways as follow as this can be beneficial in communicating clearly with Customer Service Representative especially if you have encountered a scenario where a deposit has been received in a payment gateway but the player requested with the incorrect payment gateways or if the order has already passed 24 hours. E. Received money, order code does not exist！Please create a new order number Payment Gateway Code
ASIAPAY - Quét Mã QR (A)
Hipay - Quét Mã QR (H)
Ipay - Quét Mã QR (I)
SmartPay - Quét Mã QR (S)
FAFApay - Quét Mã QR (F)
Vippay - Quét Mã QR (V)
JokPay - Quét Mã QR (J)
MTPayDeposit_QR - Quét Mã QR (MT)
SPay - Quét Mã QR (SS)
MBMPay - Quét Mã QR (MB) Let's have an example,
In this case, the response to CS would be:
"Please advise the CX to create a new ID via Quét Mã QR (F)"
Requesting a player to create a deposit to a specified Payment Gateway There are times, that the PG received the fund however, was not approved because the player requested to an incorrect Payment Gateways. Thus we must inform CS to assist the Player to request in the correct Payment Gateways. In this case, the response to CS would be:
"Please advise the CX to create a new ID via Quét Mã QR (F)"
This is opened by your leads, so you may forward this to your [Internal PMT GC] for your leads to open. Please note that we can only open the gateway for 5 mins for this player.
SOP for PG Deposit Received in Multiple Payment Gateways
This SOP outlines the procedure for handling situations where deposit transactions are received from multiple payment gateways (PGs) for the same fund. This may occur when certain PGs are affiliated as sister companies.
If you encounter a transaction where the same funds are received from multiple PGs, confirm with customer support where the player made their deposit, and then resubmit the transaction in the appropriate payment gateway.
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