SOP for Resubmitting/Creating Payment Gateways Deposit Request
- Shane Kim
- Sep 20, 2024
- 4 min read
Updated: Feb 20
Familiarize yourself with the various terms used by Payment Gateways to indicate that a deposit has been successfully received on their end.
It's important to understand that if a Payment Gateway marks a transaction ID as successful but it is disapproved in our back-office system, we must manually resubmit the player's request. Thanks to the newly created "Check Order" feature, this process has become easier. However, we still need to be prepared to submit manually, as some Payment Gateways, such as those PG that has scratchcards, do not have this option. Learn more about scratchcard deposit. Pre-Task for Checking Order/Resubmission of PG Deposit Requests When resubmitting or using the check order option for a PG Approved Transaction ID, please verify whether it has already been manually submitted. You can do this by searching for the Transaction ID in the player's deposit history in our Back Office. If there is only one result and the status is "disapproved," we may proceed with the resubmission. If not, check if another ID is approved.
Key Points to Remember:
Back Office Setup: Ensure that your Back Office is properly configured for searching.
Date Range: Set the date range to correspond with when the deposit was made.
Records Per Page: Adjust the records per page to 100 for efficient viewing.
Transaction ID Reference: Always use the Transaction ID as a reference when resubmitting. Failing to do so will be counted as an error.
Refer to the photo below for guidance.
Step-by-Step Manual Resubmission Process
Step 1. After doing the pre-task, Click Resubmit on the PG approved transaction ID.
Step 2. A pop-up window will appear, fill out the following details as follow:
A. Enter the ID being resubmitted in the "Reference No." box.
Important: It is crucial to complete this step to avoid potential overcrediting or double crediting.
B. Bonus: It is autogenerated. If encountered an error. Reach out to your ATL. C. Amount: Enter the [VND B.O Amount.]
Important: Always double-check the amount on the Official Receipt(O.R), not the amount in the Back Office (B.O.). There are instances where the Payment Gateway approves a transaction ID with an incorrect amount.
D. Deposit From: Select the suggested local banks to automatically fill in the bank details.
If no banks are available, you may select any bank.
Bank Account Name: enter the Registered Name
Bank Acc No.: 1234
D.Remark: Select resubmitting etc.
Once done, click Submit.
Step 3. A pending deposit request will be made, double check that this request is created by you by looking are the created by as there could be multiple pending request display at this point.
Step 4. Click approved on the pending deposit you created to display the approved window.
Step 5. Select the [company bank where the payment gateway succeeded.]
Payment Gateways | B.O Company Bank Code |
SmartPay | QuickPay (S) |
Jokpay | TruePay (J) |
MBMPAY | WinPay (MB) |
DayangPay | LegendPay (DY) |
MTPAY | Gunpay (MT) |
Asiapay | SpeedPay (A) |
Spay | PingPay (SS) |
VipPay | BoostPay (V) |
Hipay | BJpay (H) |
HTPAY/IPAY | FastPay (I) |
H2Pay | Hashpay (2P) |
FafaPay | FunPay (F) |
LELIPAY (OLD) | LuckyPay (L) |
LELIPAY NEW | LuckyPay (L-N) |
OK2PAY | Bestpay (O) |
IUPAY | FortunePay(IU) |
VIPPay_CARD | Scratchcard - M (V) |
Asiapay_ScratchCard | Scratchcard -M (A) |
Select Approved for Remark and, click Approve. If our BO status become Approved, which means already credit to the player.
Step 6: Finally, inform Customer Support (CS) using the following format:
Username - B.O Approved ID - Approved/Done For example,
Note: Do not forget to record this in our Resubmit Order Sheet (GIRS). You may record this simutaneously while on the process of manually resubmitting the ID.
follow the date on the Disapproved Time of the corresponding ID.
for Approved date/time:
Please follow the approved time in B.O. of resubmitted order.
Step-by-Step Check Order Process
Step 1. Once PG confirmed that the deposit is successful and it is disapproved in our B.O System. Before click the check order we must check first if the deposit transaction id has already been and we have verified that this id has not been resubmitted then we can continue to check order.
Step 2. Click Check Order under the Action column and the status should show approved.
Step 3. Click Update
Step 4. Click Confirm
Step 5. Once done, the disapproved Id will show as approved already.
Note: There is no need for us to record this in our Resubmit Order Sheet [GIRS].
SOP for Resubmitting a Scratchcard Deposit Request
If you are handling BJ PG and CS inquiries, it’s essential to familiarize yourself with the [different deposit channels of each Payment Gateway].
All Payment Gateways process transactions similarly, except for one channel: the scratchcard. It’s crucial to pay attention to these deposit channels to avoid any errors.
Only two payment gateways offer the scratchcard option: ASIAPAY and VIPPAY. The key difference is that the fee must be deducted manually, especially if the Payment Gateway confirms the transaction as successful but it is disapproved in our back-office system.
As of now, the scratchcard fee for ASIAPAY and VIPPAY is 18%.
You can easily identify a scratchcard deposit by checking if the photo shows a card rather than an official receipt. However, we cannot rely solely on this, as scratchcards also come with an official receipt. It’s best to check the transaction ID in our back-office system for confirmation.
Sample 1
Sample 2
From this example, we can see that the deposited amount is 200,000 VND, and the fee has already been deducted. Therefore, the approved amount is 164,000 VND.
FAQ: What if the Transaction ID is successful in multiple Payment Gateways?
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