SOP for PG Deposits Below the Minimum Requirement/Small Amounts/Partial Amounts to Different PG Banks

Scenario 1: Player deposited small amounts to different PGs to complete the minimum deposit requirement. Example: Minimum deposit requirement (as of today): 100,000vnd MTPAY received 10k from player A

SPAY received 90k from player A Total deposit: 100k vnd Action 1: Advise player A to deposit 90k to MTPAY. Advise player A to deposit 10k to SPAY. Once the player completes the minimum deposit requirement to each PG. Follow up with PG for approval and, advise the player of the minimum deposit amount or avoid sending partial amounts to different PGs to avoid disapproval and, delay in request.

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Continuation of Scenario 1: After offering the player to complete the minimum deposit requirement to each PG. Player INSISTED to credit to his account the small amounts from different PGs and, player agreed not to deposit partial amounts again to different PGs. Example: Minimum deposit requirement (as of today): 100,000vnd MTPAY received 10k from player A

SPAY received 90k from player A Total deposit from all PGs: 100k vnd Action 2: Hold the deposit for 2hours. After 2 hours, request each PGs to add the funds to our Merchant Balance to make an adjustment. Please make sure to put adjustment remark. e.g. 10k added back to MC from MTPAY; 90k added back to MC from SPAY(may include the added to MC code)

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Scenario 2: After offering the player to complete the minimum deposit requirement to each PG. Player INSISTED to credit to his account the small amounts from different PGs but, the total deposit is under the minimum deposit requirement and, player agreed not to deposit partial amounts again. Example: Minimum deposit requirement (as of today): 100,000vnd MTPAY received 30k from player A

SPAY received 40k from player A Total deposit from all PGs: 70k vnd Action: Option 2.1: If the player is unable to deposit the amount to complete the minimum deposit requirement. Hold the deposit for 2hours. After 2 hours, request each PGs to add the funds to our Merchant Balance to make an adjustment. Please make sure to put adjustment remark. e.g. 30k added back to MC from MTPAY; 40k added back to MC from SPAY.(may include the added back to MC code)