SOP for Safeguarding LB & PG Deposits with Sensitive Content

Please be informed of the player's transfer content that violates the bank's legal policy. (e.g., "nap gaem,", "nap game", "bj88", "casino").

1st Attempt in LB:

Action: Inform Customer Support to issue a warning to the player. The deposit will be held for 24 hours before processing.

Username: Disapproved ID:

Hi Team,

The player has submitted content that violates the bank's legal policy. We will hold the deposit for 24 hours. Please advise customers to comply with the required transaction code and refrain from using sensitive content. Thank you! 2nd Attempt in LB: Action: Disapproved, and ask for bank details to process a refund

Username: Disapproved ID:

Hi Team,

The player has submitted content that again violates the bank's legal policy. We will not process orders containing this content. Kindly provide the bank details for refund. Bank name:

Back account number:

Bank account name: Once again, please request customers to comply with the content according to the required transaction code. Do not modify it to sensitive content. Thanks! 1st Attempt in PG PG will disapproved, and ask for bank details to process a refund

Username: Disapproved ID:

Hi Team,

The player has submitted content that violates the bank's legal policy. PG will not process orders containing this content. Kindly provide the bank details for refund. Bank name:

Back account number:

Bank account name: Once again, please request customers to comply with the content according to the required transaction code. Do not modify it to sensitive content. Thanks!