Monitoring 101 (for ATLs)

Monitoring Pending Deposits/Withdrawals in BO	-A deposit count exceeding 500-700 is generally considered high. -If a high number of pending deposits is encountered, check with PG to identify the cause, such as potential bank maintenance or issues with the transaction channel. -Adjust the priority level as necessary.
Monitoring PG Processing/Manual Processing Withdrawals	-Some withdrawals may experience delays or get stuck for various reasons. -Ensure consistent monitoring and follow up with the relevant PG for resolution.
Monitoring LB Limits	Utilize the designated sheet to streamline monitoring of LB limits, including transaction count and fund amounts.
Monitoring PG Limits	-Conduct manual checks of PG limits and report findings on an hourly basis. -Ensure that monitoring efforts are aimed at reaching target limits, and take necessary actions to adjust operations or limits as needed.
Monitoring Pending Verified Withdrawal	-Adhere to the designated processing times: ensure that pending transactions are processed within 1 minute for PG and within 510 minutes for manual withdrawals.
Monitoring PG Settings Maintenance Updates	-Maintenance updates should be performed hourly by designated staff members. -Ensure that any errors are configured in the back office (BO) to maintain optimal performance and resolve issues promptly.
Monitoring PG announcements	-Ensure that all announcements are disseminated to the respective GCs to keep leadership informed. -Additionally, configure relevant announcements in the back office (BO) to ensure proper visibility and tracking.
Monitoring PG/LB/WD Invoice - CS Inquiries/Risk Request/USD + Payment	-Make sure that all queries are being attended on time, opening of QR gate, or, monitoring of slow deposit
Monitoring LB Balance	-Use the designated sheet to monitor LB balances. Transfer funds when the balance reaches 20M and utilize
Monitoring PG Balance	-For PG balances, close withdrawal channels that have a low balance and vice versa.