SOP for JW7 BDT|PKR|LKR|CAD

E-wallet Deposit setting Min DP : 100 (BDT Amount) Max DP : 25,000 (BDT Amount) Open 24/7 for Bkash,Upay & Nagad Open 8:00 - 2:00AM ph time) : Rocket / Tap / OkWallet / SureCash Crypto Deposit setting Min DP : 1,000 (BDT Amount) Max DP : 500,000 (BDT Amount) Open 24/7 for Crypto Deposit Channel (BTC, ETH, USDT) WITHDRAWALS:

CHECK VERIFIED WD FROM TIME TO TIME

Filter:

-Created Time : 2-3 Weeks Range

-Status: Verified

UNLOCK ACCOUNT:

__We can't unlock players account.

1. Forward the concern to risk GC.

2. When risk gives feedback (Can or Cannot unlock, and the reason)

3. Inform CS. RESUBMIT

Reference use: Ref on receipt

Check whether player has pending deposit (if has, disapprove first and remark as resubmit dep, and proceed to resubmit) DEPOSIT CONCERN/MISSING PAYMENT SHEET

__Check order/Manual approved: Name of the officer

__Auto approved: System

**Input remarks on the sheet for reference on why certain txn/s gets disapprove or why it was not received by the agent, or just the update about the floating Deposit. (This is so we can actively check each concerned dep from players, ensuring that no legit dep would be left out)

**Always update status of the transactions in the monitoring sheet.

__Check whether your escalated deposit is raised to the right PG.

__Before approving any deposit on melon, make sure the certain deposit is approved on any PG. SOP Resubmit DP Transaction for Superpay PKR

1.Reference No. (copy the reference no on the receipt)

2.Deposit from (select the wallet the player used for deposit) 3. Bank Account Name (copy the registered name)

4. Bank Account No (can be seen on the receipt, if not available input 0001)

5.Remark (official receipt ref number - Melon ID (without D))- can be found on cashtru BO

6. Click Submit button

Note: When approving the DP request, make sure to select the proper PG -wallet then copy paste the remarks. SOP for Missing Deposit

Applicable to:

BDT: PCT, AUTOPAY

PKR: SIMPAISA

__ If there is a missing deposit that was confirmed credited on PG's end, check the original order, then follow the guide below when we can resubmit or when we do check-order.

CHECK ORDER - if have bonus, proceed to resubmit

-If everything is goods > check order.

-Ref no is incorrect > check order (because, the correct reference number will be returned on our BO)

RESUBMIT

-Incorrect amount.

-If have bonus

-If check-order option is not available

_________________________________________

RESUBMIT ALL MISSING DEP ON THESE PG: (check order option not available)

BDT: SUPERPAY (CT)

PKR: CT _________________________________________ SOP for Simpaisa Resubmission of DP

 Sample Receipt for Simpaisa Deposit slip - bank account number can be seen on the receipt (paid by)