SOP for BJ88 CAD

Access the CAD Masterfile to find the login details and corresponding link.

BLUSKY REPORTING	A system used to extract the Gigadat Deposit and Withdrawal Transactions for reconcilation, the system may take up 2-3 hours to update. Every 15th and 30th of the month the balance tallied. To learn how to export the files for reconciliation click here.
GIGADAT	The only available PG at the moment that supports CAD. We can check here the status of the deposit and withdrawal transactions. Click here to learn more.
COMMUNICATION CHANNEL	For Risk and CS, we are currently using Telegram as our communication channel, but for one of our payment gateways, Gigadat, we are using Gmail to contact their support. Click here to learn on how to inquire a transaction to Gigadat Support.
G-SHEET REPORT	There are only three files that we are using: PG Daily Report, Cash Flow Report and, Monthly Report. Click here to learn each report.

BLUSKY REPORTING

To export the deposit and withdrawal files for reconciliation > Log in to Blusky > Go to Transactions > Filter the date > Hover over the three dots on the right to reveal the download button > Click the download button to export files

To check the current balance > Go to Balance > scroll down to current balance > Please note that it will not be as exact as our report sheet

GIGADAT

To check the status of a deposit or withdrawal transaction > in the Gigadat BO > go to Transactions

On the right side, you'll find a list of transactions, including > Amount, BO Transaction ID, Status, Transaction Type and, Date & Time. Clicking on a transaction will reveal additional details. See below the different transactions status and type.

TRANSACTION STATUS

SUCCESS	Successful
INITED	Processing; not successful
REJECTED	Disapproved
EXPIRED	Disapproved

TYPES OF TRANSACTIONS

RTO	WITHDRAWAL
RTX	WITHDRAWAL
ETI	DEPOSIT
RFM	DEPOSIT

TRANSACTION INQUIRY to GIGADAT SUPPORT For transaction inquiry email > tx_inquiry@gigadatsolutions.com and cc. TL Fiona

Hi Team,

Kindly check this withdrawal transaction

Txn ID: XXXXXXXXX

Amount: XX CAD

Concern: Still PG Processing

Thank you!

-Company Name

G-SHEET REPORT

PG DAILY REPORT	Procedure on plotting on GIGADAT daily Report
CASH FLOW TRACKER
MONTHLY REPORT

Procedure on plotting on GIGADAT Daily Report

 Deposit and Withdrawal Plotting Procedure: Please ensure that you extract the entire column from both the left and right sides of the table to avoid missing any details. Navigate to the Deposit Sheet for plotting deposit transactions and to the Withdrawal Sheet for plotting withdrawal transactions.

Melon BO - Right Table

1. Download the Deposit/Withdrawal File from Melon BO.

2. Locate the Transaction ID (TRX ID) in the file.

3. Copy the TRX ID details from left to right and paste them on the right side of the deposit table. After plotting the transactions in the right table, proceed to the left table:
   

PG BO - Left Table

1. Open BlueSky and navigate to Transactions.

2. Search for the Transaction ID (TRX ID) in BlueSky.

3. Click the TRX ID, then click Download.

4. Copy the TRX ID details from left to right and paste them on the left side of the deposit table. to be continued...