SOP for BJ88 BRL

BetcatPay - PIX (Melon BO Account Name)

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Balance Checking

Overview > Total Balance

Checking Deposit Transaction Status and, its details

Transaction Archiving > Collection Order > Filter Merchant Oder Number > Select State: PAYMENT NOTIFIED > You may also filter the date

Checking Withdrawal Transaction Status and, its details

Transaction Archiving > Payment Order > Filter Merchant Oder Number > Select State: PAYMENT NOTIFIED > You may also filter the date

Exporting Deposit and Withdrawal Files (for Data Team)

Transaction Archiving > Collection Order > State: Payment Notified > Filter date (for from date, make sure to filter 2 days behind with time: 23:59:59 for to date, will be the specific date and time is 23:59:59 > scroll down to view the 500 items per page and copy and paste it to a new excel file > In the excel file, Sort the payment/approved time in the Excel file from A to Z > Export the Melon DP file as usual to identify which deposit transactions to remove from the Excel file and, send to date team as well (only applies to this PG) . ** exporting withdrawal files is similar just filter the transactions from the Payment Order Page

24Pay - PIX2 (Melon BO Account Name)

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Balance Checking

Dashboard > add available balance and frozen balance to calculate the current PG Balance

Checking Deposit Transaction Status and, its details

Order Management > Deposit Orders > enter PG transaction ID > You may Filter the date > Search > If status is Paid and Notified then, the deposit transaction is successful

Checking Withdrawal Transaction Status and, its details

Order Management > Withdraw Orders > enter PG transaction ID > You may Filter the date > Search > If status is Complete and Notified then, the withdrawal transaction is successful

Exporting Deposit and Withdrawal Files (for Data Team)

Order management > Deposit Orders > Status: Paid > Filter the date specific date from 00:00:00 to 23:59:59 > Click Search then, Export **exporting WD files is similar just go to Withdraw Order Page > Status > Completd > Filter date > Search > Export

Spoynt - PIX3 FTD - (Melon BO Account Name)

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Balance Checking

As soon as you login the you can see the balance on the upper right beside the bank note icon, click show more to view the balance clearly

Checking Deposit Transaction Status and, its details

Payments > Enter the PG transaction ID in the Search box and, hit enter to see the transaction details > Status: Processed and Resolution: ok means successful deposit transaction

Checking Withdrawal Transaction Status and, its details

Payouts > Enter the PG transaction ID in the Search box and, hit enter to see the transaction details > Status: Processed means successful withdrawal transaction

Exporting Deposit and Withdrawal Files (for Data Team)

Payments > Filter status: processed > Resolution: Ok > Currency: BRL > Filter: Created by: (Note to filter 1 day behind and compare with the melon dp file to see which transaction we need to remove **exporting the withdrawal is same, just go to Payouts page

Prioritizing PG Deposit Channels in Melon BO

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Step 1

Go to Melon BO > Deposit Setting > Click the Action button of the PG Channel you want to configure the priority level

Step 2

On the priority box edit the number wherein Zero(0) means the most prioritized deposit channel and, the higher the number the less priority. Just make sure that all PG Channels priority levels are all set and, in order so, the priority level function will be effective.

Step 3

Scroll down below and click Confirm to SAVE.

Note**

In this example PIX3/Spoynt is the most prioritized deposit channel since, it's prio level is the lowest while, PIX 3 is the least prioritized however, it's currently under maintenance so, it's inactive. Setting the prio level as most prio level while the status is Inactive is useless. Make sure to double check the status information as well especially, when the PG Channel is normal.

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Important Notes: REVERTED status in Melon BO means the player cancelled their withdrawal, no neccessary action needed. WEB UPDATE - please do web update every hour and post in BRL PG SETTING TESTING GC for monitoring. There are instances when PG is unable to inform us about upcoming maintenance. PG DEPOSIT RESUBMISSION - As advised by TL Vic, please ensure that any BRL PG Deposits requiring manual resubmission. Select SpoyntManual as Company bank and, include a remark indicating PG name where it was received. E.g 24 PAY received - PG ID. Please also include a remark in our file for auditing purposes.

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BetcatPay - Player requesting Deposit Refund

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Please take note that there is a time limit in submitting a Bank Complaint Appeal. Make sure to regularly monitor the PG GC and, fill out the complaint order link as soon as we received it.

Section 1: Open the complaint order link > take the order number > search the order number in Melon BO to find the details we need in the player's profile.

Section 2: View player's profile > Go to Report > Select Deposit > Status: ALL - if new player; Status: Approved - if old player ** do the same with WD Entries and WD Grand Total

Section 4A: Take screenshot of the profile page - make sure to hide and blur the following details (See photo)

Section 4B: Upload the screenshot for all 3 and, click submit.