SOP for Payment Adjustment

A payment adjustment (or pay adjustment) is a change made to the account balance of a player. This adjustment can occur for several reasons, such as errors in crediting or processing payments for the player, the return of funds to the merchant balance, or other related discrepancies.

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How to Make an Payment Adjustment in our B.O?

Go to the Adjustment Page

Click Create. Enter the username of the player you will make an adjustment. Click Search then, Submit. (If the account is not yet suspended it will ask you to Suspend first. Just click Suspend to proceed.)

Fill out the amount: To deduct (put (-) negative sign before the amount); To add (no need to put negative sign before the amount)

Add Remark: A Remark must have the following details: (Incorrect Transaction ID: Provide the transaction ID that needs correction.; Reason for Adjustment: Clearly state why the adjustment is necessary.; Name of the Individual Responsible: Specify the name of the person who made the error.; Amount Adjusted: Indicate whether the amount was deducted or added.) Once done, click Submit.

An adjustment code starts with a capital "A" followed by a series of numbers. To view the created adjustment, search for the player's username on the Adjustment Page. For adjustments made due to an overcredit/doublecredit or overpayment/doublepayment, please provide the adjustment code to your ATL.

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System Approved PG WD (PG received a bounced back from an approved system approved WD) If a player request to add back the fund to his main wallet, request PG to add back the fund to our merchant balance. After verifying it has been added back to MC we may process to create a payment adjustment.