SOP for Suspension of Player's Account

There are several reasons why a player's account may be suspended. This could be due to errors such as double/overcredit or doubl/overpayment, using multiple accounts or it may arise from suspicions of abuse. It’s essential that we suspend the account correctly and keep the relevant departments informed. Below is a step-by-step guide on how to suspend an account. 1. Click the username in the Back- Office System to view the member's profile 2. Find Status, the current status will be displayed. Click Edit to change.

3. A pop up window will appear, select Suspend.

4. Once Saved, The Status should display as Suspend.

5. Next enter the reason for suspension in the User Remark field.
   

   

   

   

   6. Finally, Inform the Relevant Department. For example,