Advanced credit - A credit granted to a player despite not passing the verification process, typically due to the bank undergoing maintenance or being unavailable.
Considerations for Granting Advanced Credit:
Proof of Deposit/Official Receipt
Deposit history: minimum 3 approved transactions in 1 week
Any deposit request amount requires Leads approval.
If the player is eligible for Advanced Credit, ask for player's agreement :
username - transaction ID
As per checking this player is eligible for advance credit. Let me know if players agrees. Thanks!
If the player agrees for advanced credit, give credit to the player then, inform the Risk Department to place a hold on the player’s withdrawal.
Format for Notifying the Risk Department about Advanced Credit:
Username
Hi team, please hold the withdrawal of this player due to advanced credit.
Once the Bank is Operational Again:
Check Funds: Verify advanced credit transactions. Once the funds are received, remove the "Hold WD" remark.
If No Funds Received: Inform Customer Support and add the remark: "Advance credit: (insert transaction ID) - no funds received."
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