SOP for BJ PG: Lelipay (Deposit)

When Lelipay responded on a deposit query, "This is a duplicate payment/repeated payments. The merchant balance has been replenished/added to your merchant account balance," it indicates that they received two or more deposits with the corresponding ID. Please reach out to ATL for assistance in confirming on the website whether the funds were returned. Once confirmed, please based your resolution on the following screnario: Scenario 1: If the corresponding ID is disapproved, we need to resubmit the corresponding ID to ensure the rollover applies to the player's betting revenue. Do not make any adjustments; always resubmit. Be sure to include the corresponding id and the serial number as reference when resubmitting the order. Example: D533607601-1641818 Scenario 2: If the corresponding ID is approved, we must create an order. Be sure to include the corresponding id and the serial number as reference when resubmitting the order.

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Sample Scenario 2: PG confirmed this is a duplicate payment, and they have added the fund to our merchant balance. There are two bills on the query one is 400k vnd, and the other is 1,100k vnd.

PG replied to the initial query with a different transaction id and, remarked that it is a duplicate payment and, the fund has already been added to our merchant balance. The corresponding ID status also shows approved in B.O. That means we need to create an order. But, before that we must verify if the fund has been received and, acquire the serial number for resubmission.

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After confirming that the funds were added to the merchant balance, we may now create an order and approved it. As you can see in the example, the staff has used the corresponding ID as reference and its serial number. Example: