SOP for BJ PG: HTPAY/IPAY

If HTPAY Responds:

Original Order: XXXXXXX

Issue: Wrong amount

Original Order Amount: 500,000

Amount Actually Received: 300,000

Should we modify the original order and return the amount, or should we add the amount directly to your merchant balance? Please confirm. Thank you!

Reply: Please add to Merchant Balance (M.C.)

After they added the fund to our MC then resubmit with correct amount.