Deposit and Withdrawal Procedures for Locked Accounts Deposit Requests: If a player requests a deposit and you notice that their account...

New SOP: A. For those handling Risk WD, please note the following regarding requests for "manual withdrawals": When you receive such a request, it indicates that a Player's Withdrawal has been disapproved. Your task is to investigate any discrepancies in the player's bank details that may have led to this disapproval. To Do: Use Ok2pay PG for Verification: 1. Navigate to Payment Management. 2. Click on Please Pay. 3. Enter the Bank Name and Bank Account Number. 4. The Acco

If HTPAY Responds: Original Order: XXXXXXX Issue: Wrong amount Original Order Amount: 500,000 Amount Actually Received: 300,000 Should we...