Player's Account Status is Locked (Local Bank & PG)

Deposit and Withdrawal Procedures for Locked Accounts

1. Deposit Requests:

   • If a player requests a deposit and you notice that their account is locked (indicating multiple failed login attempts), do not credit the deposit.

   • Advise Customer Support (CS) to assist the player in unlocking their account before proceeding with the credit.
     

     

     
     

2. Withdrawal Requests:

   • If a player requests a withdrawal and their account is locked, you may proceed his withdrawal

   • Inform CS to help the player activate their account.