SOP for Risk & Payment

If you are handling manual withdrawal, it is important that the Risk Payment GC is open to be able to check withdrawal request that needs to be manually processed or, processed to a certain PG. A. Username Please process this member's withdrawal manually or other pg do not use IPay . Thanks team! Action: If you are not handling manual withdrawal, you may locked the withdrawal once verified and, let the assigned staff to unlocked it for processing.

To lock a withdrawal request, just simply click process as shown in the photo.

Your name will be displayed in executor column which gives cue to other staff processing pg wd if you left it locked, this gives cue to other staff processing and, the assigned staff, just have click process to take the withdrawal.

You may open a new window to continue to process other withdrawals.

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B. Username This player WD is currently on hold on our side. thanks Action: Check the Risk + Payment GC to find out the reason of the withdrawal being on hold. Possible Reason: A.Overcredit/Doublecredit B.Overpayment/Doublepayment

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