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SOP for handling Withdrawals via Payment Gateways
Important Note : If you are responsible for handling withdrawals, ensure that the Risk + Payment GC is open. This will allow you to review withdrawal requests that need to be manually processed or directed to a specific payment gateway for completion. Moreover please take note of the Average Handling Time and, SOP for Approving Late Processed Withdrawals . Back-Office Withdrawal Setup Important: Verified Time Range must be filtered from the the first day of the month to t
Shane Kim
Sep 12, 20242 min read


SOP for Handling Withdrawal Invoices and Refund Checking
Using any of our Official PMT Telegram Account , open the WD INVOICE and REFUND checking GC. This GC has been established to...
Shane Kim
Sep 12, 20245 min read


SOP for BJ Payment Gateway (PG) + CS Inquiries
Using any of our [ Official Telegram Payments Accounts ] open the Telegram GC: BJ88 VND CS + Payment - PG Checking Our job is to act as a messenger between our BJ88 Customer Service Department and Payment Gateways (PGs). In laymans term, Player will contact our CS to follow up their deposit and, we will be the one to to message the Payment Gateways. We are also responsible for Manual Resubmission of PG Deposits as needed. A Payment Gateway (PG) Deposit Query is composed of a
Shane Kim
Sep 12, 20247 min read
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