SOP for Local Bank Deposit Requests Below the Minimum Requirement/Small Amounts/Partial Amounts/Different Banks

As of today, the minimum deposit amount a player can request is 100,000 VND. If a player requests an amount below this threshold, we must advise CS to inform the player to complete the minimum amount requirement for us to credit. Once the player completes the minimum requirement we may gather all the proof of receipts and, approved in one transaction ID. See the example below,

The player deposit 50,000 vnd first which was disapproved, it's important at this point that we inform CS to advise the player of the min. deposit amount to avoid disapproval of request and, to complete the minimum amount before we can give points to his wallet.

Once the player completed the minimum requirement, we can already credit his account. In this example, He sent 200,000 vnd to complete the min. deposit requirement but, requested 200,000 vnd. From the sheet you can see that it has same name, meaning we can agree that his total deposit is 250k. So the next step is to change the amount, but, before changing the amount we must obtain a receipt. > SOP when changing deposit amount

From his previous request that was disapproved he was able to provide a receipt, if there's no receipt, we need to ask cs for the player to provide so we can credit a total of 250k. Since, we have the receipt for the 50k we can change the amount from 200k to 250k which completes his total deposit amount.

Even though we approved these partial amounts in one transaction ID, we must record the deposit separately on our sheets as shown below.

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SOP: Player depositted partial amounts to different local bank e.g. received 50k in MSB D1 received 50k in BIDV D5 Please remind the player that the min. deposit amount is 100k and, to avoid submitting partial amounts to different bank. Action Option 1: If the total amount of deposit reached the min. deposit amount, approved the total deposit in one bank and, and record the approved transaction id on the banks it was received. Make sure to put a remark on where the partial amount is received for easier auditing. Option 2:  May ask the player if can complete the 100k min. deposit amount per bank.

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If the minimum deposit is set to 300k/1M VND and, the player requests an amount below this threshold but, is equals to or more than 100k vnd, please follow these steps: First attempt-Disapprove the Request

Hold Times:

1st Attempt: Credit the player immediately

2nd Attempt: Hold for 30 minutes before crediting

3rd Attempt: Hold for 60 minutes before crediting

 Inform and advise deposit under 1mil should use PG Important: Always inform Customer Service that minimum amount deposit request should be made using our Payment Gateways. Format for Reporting Deposit Request  Below the Minimum Requirement to CS:

Username - Approved B.O. Transaction ID - Approved

Please ensure that players are made aware of the updated minimum deposit requirement of 300k VND. To prevent disapproval of requests below this amount, kindly encourage them to use our Payment Gateways for their deposits.

Thank you, Team!