Player Mistakenly Sent Funds to PG or LB Account/Force Serve Wagering

Purpose: To outline the procedure for handling requests from players who mistakenly transfer funds to our PG or Local Bank account.

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PROCEDURE

Initial Verification:

Check if the funds have already been credited to the player's account.

Confirmation from PG:

If the funds have not yet been credited, confirm with the PG that they have received the funds.

Request Approval:

Once confirmed, seek approval from the Team Leader (TL) to process the request for returning the funds.

Process Approval:

Upon receiving TL approval, instruct the PG to approve the deposit.

Inform the Risk team to remove the turnover/force serve wagering associated with the amount being returned to the player.

Final Steps:

Once the turnover is removed, notify the Customer Service (CS) team to assist the player in withdrawing their funds.