PG Withdrawal Error

Please ensure you join the aurora-bj88-tech-team on Slack for any issues related to Melon B.O. (Back Office), usually when we encounter a withdrawal error when submitting to any PG. Check first with the respective PG if the error is on their end, if they insist it is in or B.O, you may check with our Tech Team. Example:

When reaching out for assistance from our Tech Team, kindly provide the following details:

1. User ID

2. Transaction ID

3. Screenshot of the error

4. Additional Information: URL (Please see photos below for guide)

Thank you for your attention to this matter!