Please be remind to prioritize "FIRST IN, FIRST OUT" (FIFO) method in WD by using the correct time range filters. Let's work together to maintain high-quality service and accurate metrics. You can filter VERIFIED TIME by clicking the arrow up (see photo attached). Our target for the average handle time (AHT) of payment gateway withdrawals. The new target is 1 minute. Please note: AHT is calculated by dividing the total handle time by the number of transactions. FOR LOCAL BAN

A third-party deposit refers to a deposit made by one individual on behalf of another. How do we identify a third-party deposit request?...

Overpayment - when more money is paid to someone than they are rightfully owed for a product, service, or benefit. ( expand for example ) e.g. If an invoice is for 150,000 vnd and the payer sends 200,000 vnd, the extra 50,000 vnd is considered an overpayment. Double payment - happens when the same amount is paid twice for the same invoice, either by mistake or due to an error in processing.( expand for example ) e.g. If a player receives two payments of 100,000 vnd for the s