E28 标准操作程序

If our PG stated "not the recipient on my side" and after a few minutes they said "received please provide tracing code"

You have an option to provide a screenshot of their first statement and confirm to which statement is correct.

When we notice the status "In processing" on the withdrawal receipt from our local bank, we need to verify if the amount was debited from our account. If it was indeed deducted and our CS inquired, we should inform our customer service team and share the following message:

"Hello team, upon verification, the amount has been successfully debited from our local bank account and no refund has been received yet. Kindly recheck after 1-2 days and provide a bank statement. Thank you, team 🙏"

When you see a withdrawal request bank Momo QR Payment (QR service)

Disapprove the transaction and input "Bank account was not supported"
Inform our customer service that this payment method is not yet supported in our end, and may follow send this template:

"Hi team, please be informed that this transaction was disapproved due to his provided bank account was not supported by the payment system Momo QR Payment (QR service). kindly advise customer to provide another bank account. thank you!"

If PG is asking for compensation code even if you already provided the transaction ID, you can ask them to check again the transaction code or confirm if this transaction does not exist on their end. So that, you can advise our customer service to provide a new transaction code